Chidinma Promise Agukwe

I am a results-driven Virtual Assistant and Customer Support Specialist with a passion for delivering seamless service experiences and streamlining business operations. With a background spanning customer service, banking operations, administrative support, and virtual assistance, I bring a versatile skill set that enables businesses to operate efficiently and serve their clients with excellence.

I hold certifications in Customer Service Relationship Management with AI (GEO Global) and In-Demand IT Skills (Digital Witch), keeping me at the forefront of modern tools and methodologies including CRM platforms, workflow automation, and AI-enhanced support systems.

• Managed company email accounts, ensuring timely and professional responses to all client inquiries
• Organized and maintained digital inboxes, performed accurate data entry, and managed digital records
• Responded to client messages across multiple channels, maintaining high satisfaction ratings
• Managed social media handles and created engaging brand content to grow audience reach
• Coordinated schedules, meetings, and administrative tasks to free up executive bandwidth

• Resolved 50+ daily customer inquiries across live chat, email, and phone channels
• Maintained service quality standards, contributing to measurable improvement in customer satisfaction
• Built strong, lasting client relationships through consistent, empathetic communication
• Managed support tickets from creation to resolution, ensuring proper escalation protocols
• Collaborated with cross-functional teams to address recurring product and service concerns

• Coordinated office operations, maintained accurate records, and ensured efficient document management
• Performed high-accuracy data entry and documentation across multiple digital platforms
• Supported client engagement and follow-up communications to strengthen business relationships
• Assisted with lead qualification, account management, and relationship-building initiatives

• Delivered frontline customer service to high-volume daily client traffic with consistent professionalism
• Managed client account records, service documentation, and compliance-related processes
• Supported internal operational processes, reporting, and cross-departmental coordination

I am open to remote opportunities in virtual assistance, customer support, and administrative roles. Let's connect!

📞 +2348104559774  |  📍 Abuja, Nigeria